We offer a 30-day return window from the date your order is delivered. We want you to love your FabFind wallet — and if for any reason you don't, returning it is straightforward.
To be eligible for a return, your item must meet all of the following conditions:
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Unused & UnwornThe wallet must be in the same condition as when it was received — not used, worn, or broken in.
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Original ConditionNo scratches, marks, or alterations of any kind. The leather must be in its original, pristine state.
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Original PackagingThe wallet must be returned in the original FabFind packaging, including any inserts, tags, or accessories it came with.
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Within 30 Days of DeliveryReturn requests must be initiated within 30 calendar days of the confirmed delivery date on your order.
Due to the nature of certain products and orders, the following items are not eligible for return or refund under any circumstances:
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Custom Engraved ProductsPersonalized items are made specifically for you and cannot be restocked or resold. All custom orders are final sale.
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Corporate & Bulk OrdersOrders placed under our corporate or bulk ordering program are non-refundable as they are produced and fulfilled at volume.
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Items Returned After 30 DaysReturns initiated after the 30-day window has passed will not be accepted, regardless of the product condition.
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Used or Altered ItemsAny wallet that has been used, worn, modified, or shows signs of handling will not qualify for a return.
Once your return is received at our facility, we handle the rest. Here's exactly what happens after your return arrives:
We want the return process to be as clear and hassle-free as possible. Here's how return shipping costs are handled:
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Customer-Initiated ReturnsIf you are returning a product because you changed your mind or it wasn't the right fit, return shipping costs are the responsibility of the customer.
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Defective or Incorrect ItemsIf your order arrived damaged, defective, or was the wrong item entirely, FabFind covers all return shipping costs in full. No exceptions.
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Packaging Your ReturnPlease pack your wallet securely to avoid any damage during transit. FabFind is not responsible for returns lost or damaged in shipping.
We take the quality of every FabFind wallet extremely seriously. In the rare event that your order arrives damaged, defective, or not as described, we will resolve it immediately — no questions asked.
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Report Within 48 HoursPlease contact us within 48 hours of delivery if your item is damaged or defective. Early reporting allows us to resolve your issue as quickly as possible.
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Provide Photo EvidenceSend clear photos of the damaged or defective item along with your order number. This helps us assess the issue and process your claim without delay.
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Full Replacement or RefundOnce verified, we will either send you a brand new replacement at no cost or issue a full refund — whichever you prefer.
At this time, FabFind does not offer direct product exchanges. If you would like a different colour, style, or size, here's the quickest way to get what you need:
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Initiate a ReturnFollow the standard return process to send back your original item, ensuring it meets all return eligibility requirements.
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Place a New OrderOnce your return is confirmed, place a fresh order for the product you'd like. This ensures you receive the correct item as quickly as possible.
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Receive Your RefundYour refund for the original order will be processed within 5–10 business days and returned to your original payment method.